When you invest in design software, you’re investing in speed, smarter design, and confident delivery. But for many teams, that promise breaks down, not because the software lacks capability, but because the post-sale support does.

Too often, “support” ends at installation. You get a licence key, a PDF, and a polite message to check the knowledge base if you hit a snag. That’s the reality of most CAD resellers – transactional, reactive, and ultimately hands-off.

Understanding SOLIDWORKS Subscription Services

To be fair, your SOLIDWORKS subscription does provide access to live technical support from your local, certified SOLIDWORKS VAR. These support services include telephone and online assistance with product features, commands, installation, and troubleshooting for both prior and current releases of SOLIDWORKS software. This is the foundation level of support included with every active SOLIDWORKS subscription.

But here’s where most resellers stop. They deliver this baseline service and consider the job done.

MECAD Doesn’t Just Sell Software. We Build Performance.

At MECAD, we work differently. Our support is led by technical specialists, not call centre agents or generic ticketing queues.

As the largest SOLIDWORKS partner in South Africa, we’ve built our model around enabling long-term engineering and manufacturing success through proper support, consulting, and skills development.

It’s about getting real outcomes: fewer design bottlenecks, faster project delivery, and stronger teams.

Support That Works Because It’s Built for You

Our technical team consists of certified application engineers with deep product knowledge. They’re not just solving isolated issues – they’re working with you to understand your environment and improve how your team works.

We provide:

•             Direct access to local, certified specialists who understand your industry and region

•             Guided issue resolution tailored to your environment

•             Supportive onboarding to help you start fast and efficiently

When your challenges go beyond basic troubleshooting, we’re ready with structured consulting and targeted training solutions.

The MECAD Elite Enhanced Subscription: Our Latest Addition

We’ve recently launched our Elite Enhanced Subscription – your gateway to value-added services that boost your SOLIDWORKS investment. It’s designed for businesses that want performance gains, not just software support.

Included:

• SolidProfessor On-Demand Training
• Customisable skills dashboards
• Instructor-led training credit
• Ask-an-Expert consultation
• Discounts on consulting, SLA packages, myCADtools, and recruitment services

Built for South African Engineering and Manufacturing Realities

We understand the challenges of lean teams, tight timelines, and complex design environments. MECAD operates in your time zone, on your systems, and in your language, ensuring fast, relevant support without overseas delays or scripted replies.

Our services go beyond theory:

• Process audits and system clean-ups
• Workflow and data management improvements
• Simulation support that aligns with your product requirements
• Recruitment support to help you find the right skills for your next phase

Why SOLIDWORKS + MECAD

A Smart Move for Teams That Need More Than Just Software.

There are lighter, cheaper CAD tools. And for some teams, they’re good enough – until they’re not.

If you’re serious about getting products to market efficiently, SOLIDWORKS is a proven platform. And MECAD ensures it’s not just installed – it’s integrated, aligned, and optimised for your business.

With us, you can:

•             Custom-fit SOLIDWORKS to your workflow and product demands

•             Build better modelling and simulation habits across your team

•             Access scalable support that grows with you

•             Tap into a partner who proactively helps you improve, not just react

The Bottom Line: Don’t Settle for Generic Support

Too many companies stay stuck with CAD setups that cost more in delays than they save in licence fees. Don’t let a combination of software limitations and a lack of excellent support hinder your growth.

With MECAD, you get a structured support model, professional consulting, and smart training options – all built to unlock real value. Yes, it’s an investment beyond the off-the-shelf support, but one that pays dividends in productivity and performance.

Choose SOLIDWORKS with MECAD.

Choose capability, backed by a support system that delivers.