1.1. General
You are entitled to return any item purchased from MECAD if:
1.1.1. The wrong product or content has been delivered to you; or
1.1.2. The physical product you received is defective (broken) or not in good condition; in which case you are entitled to a full refund and/or replacement of the product. 
1.1.3. Returns in the case where the wrong physical goods have been received must be made within five (5) business days of receiving the product and MECAD will be responsible for the return costs. Returns in the case where the product is defective can be made within one (1) month of receipt of the defective goods and MECAD will be responsible for the return costs. Your internet connection, software, hardware or other prerequisites not met, do not constitute defective goods.
1.1.4. Note that MECAD is entitled to inspect the goods returned after the period referred to above. If it is found that the goods are not defective and/or are in good condition, you will still be responsible for the transaction costs and you will also be invoiced for any shipping costs that may apply.
1.1.5. If you are entitled to a refund for any of the above reasons, such a refund will be made in the following way:
1.1.5.1. Proof of bank account details, on a letterhead from your bank, must be sent to MECAD via e-mail: info@mecad.co.za;
1.1.5.2. Repayment will be made via EFT directly to your bank account.
1.1.5.3. Please note that the refund process may take up to seven (7) business days for approval.

1.2. Late delivery of products
1.2.1. If a product is not delivered within the agreed delivery time, or within 30 days of purchasing the product where a specific delivery time has not been agreed upon, the Electronic Communications and Transactions Act states that you have the right to cancel an order by giving seven (7) days’ notice to the seller (MECAD). In such a case, send an e-mail notification to info@mecad.co.za.
1.2.2. If the product purchased is no longer available, MECAD must notify you and refund you in full within 30 days of your notification.
1.2.3. MECAD takes no responsibility or liability for any product not received or delivered late as a result of incorrect, inaccurate, or incomplete contact details or shipping address, inadequate internet connection, software or hardware not up to required specifications, and Anti-piracy policies of the supplier. It is your responsibility to provide the correct contact details and shipping address at all times and ensure your internet connection is stable; hardware and software are within the required specification as well as adherence to the anti-piracy policy of the supplier.

1.3. Defective and/or damaged goods
1.3.1. If within one (1) month of receiving the product from MECAD, you find that the product is defective, the product may be returned to MECAD. MECAD will be responsible for, in consultation with you:
1.3.1.1. To refund the amount for which the product was purchased in full; or
1.3.1.2. To replace the product.
1.3.2. Due to the nature of software as products, it is unlikely that MECAD products are considered to be defective. Ordinary use of software as products should not give rise to any defectiveness.

1.4. Arrangements regarding returns
1.4.1. If you wish to return any product to MECAD within the guidelines of the Terms and Conditions, you must notify MECAD of this by sending an e-mail to info@mecad.co.za or by calling 012 645 4300. MECAD will provide you with a reference number for the return. Any physical product being returned must be sent to MECAD at Rosehip Office Park, 29 Landmarks Avenue, Centurion, Gauteng, 0157. You must ensure that the product being returned is packed according to the correct guidelines of the couriers:
1.4.1.1. The product must be protected by the correct packaging material;
1.4.1.2. Where possible, the product must still be in its original packaging; and
1.4.1.3. The reference number for the return must be clearly marked on the package